June 2004 (Volume 10, Number 2)
An Analytical Framework to Measure, Benchmark, and Improve the Strategic Position of an Organization Using a Quality Competitiveness Index
– Ashok Kumar, Kathryn E. Stecke, Jaideep G. Motwani
Heuristics for Two-Machine Flow Shop Problems with Earliness and Tardiness Penalties
– Volker Lauff, Frank Werner
An Inventory Model for a Single Manufacturer and Multiple Wholesalers with Price Discounting and Adjustable Production Capacity
– K. S. Chaudhuri, A. K. Ghosh, S. K. Goyal, B. Patra
A Markovian Queueing Model for the Analysis of User Waiting Times in Supermarket Checkouts
– Reinaldo Morabito, Flavio Costa Ribeiro de Lima