A Nonlinear Integer Programming Model for a Postal Network design Problem

       Y. Gu, J. Sun

      E-mail - (ymgu@pacific.net.sg) / (jsun@nus.edu.sg)

Determining Resource Needs for Call Centers while Minimizing agent Requirements

       Thomas M. Jones, Thomas J. Crowe

      E-mail - (tomjones.ie@juno.com) / (crowet@missouri.edu)

An Autonomous Maintainence Approach to Cycle Time Reduction : Guidelines for Improvement

       Kathleen E. McKone, Elliot N. Weiss

      E-mail - (kmckone@babson.edu) / (weisse@darden.gbus.virginia.edu)

Using Modeling Software for Operations Improvement

       Michael Moses, Sridhar Seshadri

      E-mail - (mmoses@stern.nyu.edu) / (sseshadr@stern.nyu.edu)