An Analytical Framework to Measure, Benchmark, and Improve the Strategic Position of an Organization Using a Quality Competitiveness Index
     Ashok Kumar, Kathryn E. Stecke, Jaideep G.  Motwani

Heuristics for Two-Machine Flow Shop Problems with Earliness

and Tardiness Penalties
     Volker Lauff, Frank Werner

An Inventory Model for a Single Manufacturer and Multiple Wholesalers with Price Discounting and Adjustable Production Capacity
     K. S.  Chaudhuri, A. K. Ghosh, S. K. Goyal, B. Patra

A Markovian Queueing Model for the Analysis of User Waiting Times

in Supermarket Checkouts
     Reinaldo Morabito, Flavio Costa Ribeiro de Lima